ANALYSIS AND EVALUATION OF THE PROCURE TO PAY BUSINESS PROCESS THROUGH THE INTEGRATION OF SAP AND E-PROCUREMENT

Abstrak

In the increasingly digital and complex business landscape, optimizing the Procure to Pay (P2P) process has become a critical factor in maintaining operational efficiency and ensuring strategic alignment across departments. This study analyzes and evaluates the integration between the SAP ERP system and an external E-Procurement platform by applying the Business Process Model and Notation (BPMN) methodology. Despite the aim of integration to streamline procurement activities, several challenges emerged, including data mismatches, delayed approvals, manual entry errors, and document duplication. These issues disrupted workflows, increased operational costs, and undermined the potential benefits of system integration. Therefore, the objective of this research is to identify the root causes of integration inefficiencies and to propose a simplified and standardized business process model that can effectively address those challenges. A mixed-methods approach was employed, involving stakeholder interviews, document analysis, and business process simulations using Bizagi Modeler. BPMN diagrams were used to visualize the current ("As-Is") and proposed ("To-Be") processes, enabling detailed identification of inefficiencies and potential improvements. The results demonstrate that redesigning the P2P process with BPMN significantly reduces cycle time, improves data accuracy, and enhances user satisfaction by removing unnecessary steps and automating key activities. Moreover, BPMN serves not only as a process modeling tool but also as a strategic framework to support digital integration initiatives and continuous business process improvement. The findings provide valuable insights for organizations seeking to optimize their procurement workflows and align system capabilities with operational goals.