PENGARUH QUALITY CONTROL TERHADAP KINERJA MONTIR BENGKEL MOTOR DI RENGASDENGKLOK KARAWANG

Abstrak

Studi ini berfokus utama guna menganalisis pengaruh quality control terhadap kinerja montir pada bengkel kendaraan bermotor di Kecamatan Rengasdengklok, Kabupaten Karawang. Pendekatan kuantitatif diterapkan dengan desain deskriptif dan verifikatif. Populasi penelitian sejumlah 122 montir pada 30 bengkel, bersampel 94 responden ditentukan melalui rumus Slovin berteknik proportionate random sampling. Data dikumpulkan melalui kuesioner skala Likert dan dianalisis dengan statistik deskriptif, uji validitas, reliabilitas, normalitas, korelasi Pearson, regresi linear sederhana, koefisien determinasi, serta uji hipotesis. Temuan menjabarkan bahwasanya quality control memperoleh nilai rata-rata 3,10 dan kinerja montir sebesar 3,14, yang keduanya berkategori sedang. Hasil analisis verifikatif menjabarkan nilai korelasi Pearson sebesar 0,7637, koefisien regresi sebesar 0,7723, dan koefisien determinasi sebesar 58,33%. Uji t bernilai 11,348 bernilai signifikansi <0,001, sehingga quality control terbukti berpengaruh positif dan signifikan terhadap kinerja montir. Temuan ini menjabarkan bahwasanya makin baik implementasi daripada SOP, inspeksi proses, pemeriksaan akhir, pencatatan ketidaksesuaian, dan tindakan perbaikan, maka semakin baik pula kualitas kerja, kecepatan penyelesaian, keterampilan teknis, produktivitas, dan perilaku kerja montir. Dengan demikian, penguatan quality control menjadi salah satu upaya penting untuk meningkatkan kinerja montir secara konsisten dan berkelanjutan.

This study mainly focuses to analyze the effect of quality control on mechanic performance in motor vehicle repair workshops in Rengasdengklok District, Karawang Regency. A quantitative approach was used with descriptive and verificative designs. The population consisted of 122 mechanics working in 30 repair workshops, with a sample of 94 respondents collected using the Slovin formula and proportionate random sampling. Data were collected through a Likert-scale questionnaire and analyzed using descriptive statistics, validity and reliability tests, normality tests, Pearson correlation, simple linear regression, the coefficient of determination, and hypothesis testing. The results show that quality control had a mean score of 3.10, while mechanic performance had a mean score of 3.14, with both variables falling into the moderate category. Verificative analysis produced a Pearson correlation coefficient of 0.7637, a regression coefficient of 0.7723, and a coefficient of determination of 58.33%. The t-test yielded a value of 11.348 with a significance level of <0.001, stating that quality control has a positive and significant effect on mechanic performance. Results shown that better implementation of standard operating procedures, process inspections, final inspections, nonconformity recording, and corrective actions is associated with improved work quality, completion speed, technical skills, productivity, and work behavior among mechanics. Therefore, strengthening quality control practices is an important effort to improve mechanic performance consistently and sustainably.