IMPLEMENTASI PELAYANAN TRANSPORTASI PUBLIK WIRA WIRI SUROBOYO DALAM MENINGKATKAN AKSESBILITAS MASYARAKAT DI SURABAYA

Abstrak

Penelitian ini mengkaji implementasi kebijakan pelayanan transportasi publik Wira Wiri Suroboyo dalam meningkatkan aksesibilitas masyarakat di Kota Surabaya. Menggunakan pendekatan kualitatif deskriptif dengan desain studi kasus, data dikumpulkan melalui wawancara mendalam, observasi partisipatif, dan dokumentasi. Analisis dilakukan menggunakan model implementasi George C. Edwards III yang mencakup empat variabel: komunikasi, sumber daya, disposisi, dan struktur birokrasi. Hasil penelitian menunjukkan bahwa variabel komunikasi dan disposisi berjalan relatif baik, sementara variabel sumber daya dan struktur birokrasi menjadi hambatan struktural utama. Keterbatasan anggaran berdampak pada kondisi armada, cakupan rute, dan aksesibilitas bagi penyandang disabilitas. Fragmentasi kewenangan antar unit juga menghambat koordinasi operasional. Secara keseluruhan, Wira Wiri Suroboyo telah memberikan kontribusi nyata dalam meningkatkan aksesibilitas transportasi publik, namun diperlukan penguatan berkelanjutan untuk mewujudkan layanan yang optimal dan inklusif bagi seluruh lapisan masyarakat.

This study examines the implementation of the Wira Wiri Suroboyo public transportation service policy in improving community accessibility in Surabaya City. Using a descriptive qualitative approach with a case study design, data were collected through in-depth interviews, participatory observation, and documentation. Analysis was conducted using George C. Edwards III's implementation model encompassing four variables: communication, resources, disposition, and bureaucratic structure. The findings show that the communication and disposition variables are relatively well-functioning, while the resource and bureaucratic structure variables constitute the main structural barriers. Budget constraints impact fleet conditions, route coverage, and accessibility for persons with disabilities. Fragmentation of authority between units also hinders operational coordination. Overall, Wira Wiri Suroboyo has made a real contribution to improving public transportation accessibility, but sustained strengthening is needed to realize optimal and inclusive services for all segments of society.